Privacy policy
Liela Jewelry Privacy Policy
Last updated: March 30, 2025
This Privacy Policy describes how Liela Jewelry ("we," "us," or "our") collects, uses, and discloses your personal information through our website www.lielajewelry.com (the "Site").
We will not sell, share or trade any information you supply to us with any other non-affiliated company or agency. Any information we collect is used to notify you via email of upcoming collection launches, sales, and to gather your feedback in order to improve your shopping experience.
Please read this Privacy Policy carefully. By accessing or using our services through our website you agree to be bound by our website terms and conditions. If you do not agree with these terms, please refrain from using the company services.
Section 1: Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
In the event that our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
Section 2: How We Collect Your Personal Information
We collect the personal information you give us when you purchase something from Liela Jewelry. The type of personal information we obtain about you depends on how you interact with our Site and use our Services.
Information that you directly submit to us through our Services may include:
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Basic contact details including your name, address, phone number, email.
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Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
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Account information including your username, password, security questions.
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Shopping information including the items you view, put in your cart or add to your wishlist.
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Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Information We Collect through Cookies: We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties: We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
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Companies who support our Site and Services, such as Shopify.
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Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
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When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices.
Questions and Contact Information: If you would like to access, correct, amend, or delete personal information we have about you, register a complaint, or simply want more information contact us at hello@lielajewelry.com
Section 3: How We Use Your Personal Information
Providing Products and Services: We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfill your orders, to send notifications to you related to you account, purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, facilitate any returns and exchanges and to enable you to post reviews.
Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you advertisements for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites.
Security and Fraud Prevention: We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password, or other access details with anyone else. If you believe your account has been compromised, please contact us immediately.
Communicating with you: We use your personal information to provide you with customer support and improve our Services. This is in our legitimate interests in order to be responsive to you, to provide effective services to you, and to maintain our business relationship with you.
Cookies: Like many websites, we use Cookies to track the activity on our Service. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies.
We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.
Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.
Section 4: How We Disclose Your Personal Information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Such circumstances in which we may disclose your personal information to third parties may include:
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With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
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With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
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When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
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In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
4.1. Third-Party Data Sharing & Advertising Services
To provide an enhanced shopping experience, optimize our marketing efforts, and analyze website performance, Liela Jewelry shares certain data with third-party platforms and service providers, including but not limited to:
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Meta (Facebook & Instagram) – For advertisement, retargeting, and shopping services.
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Google (Ads, Shopping, and Analytics) – To facilitate targeted advertising, product visibility, and website traffic analysis.
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Microsoft Clarity – For website performance tracking and user experience improvements.
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Shopify and its Integrated Apps– Various third-party apps and services necessary for store operations, including analytics, advertising, product reviews, and fulfillment.
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Other Advertising and Marketing Partners– Any additional platforms, agencies, or tools used to manage digital marketing campaigns, email marketing, and promotional activities.
By using our website, you acknowledge and consent to the sharing of relevant data with these third parties as necessary for their services. These partners process data per their respective privacy policies, and we encourage reviewing their policies to understand how they handle user information.
If you wish to limit data sharing for advertising or analytics purposes, you can manage your preferences through your browser settings, ad preferences on Meta and Google, or by contacting us.
Section 5: Shopify
Shopify Inc. is the online e-commerce platform that hosts our store and allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. Your data is encrypted through Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After you complete your purchase transaction, your purchase transaction data is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
For more information, you can access Shopify’s Terms of Service https://www.shopify.com/legal/terms or Privacy Statement https://www.shopify.com/legal/privacy
Section 6: Age of Consent
By using our website and purchasing our products, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given consent to allow any of your minor dependents to use this site.
Section 7: Exemption from Liability for Data Breaches and Losses
Liela Jewelry is not liable for any personal, financial, or other losses resulting from data breaches, theft, unauthorized access, or loss of information related to our services or those of third-party platforms we may use. By using our services, you acknowledge and accept this limitation of liability.
Section 8: Customer Data Deletion Requests
If you request the deletion of your personal data, we will process your request in accordance with applicable privacy laws, including the California Consumer Privacy Act (CCPA) and similar laws in other states. We will delete your personal data to the extent permitted by Shopify, our ecommerce platform. Please note that we do not have control over third-party service providers we utilize, and therefore, we cannot guarantee or be held liable for data deletions beyond Shopify’s platform.
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Request Processing:
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Data deletion is subject to Shopify's policies and processing timelines, which may affect how quickly we can fulfill your request.
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Certain data may need to be retained to comply with legal obligations (e.g., tax or fraud prevention), to complete ongoing transactions, or for other legally permissible purposes.
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Scope of Deletion:
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We will notify you if any of your data cannot be deleted due to lawful exceptions, to the best of our knowledge.
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Data stored by third-party service providers, such as apps integrated with Shopify, will be subject to their own privacy policies and compliance measures. We are not liable for data deletion or retention by these third-party providers.
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How to Submit a Request:
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To request data deletion, please contact us at hello@lielajewelry.com. We will confirm receipt of your request within 5 business days.
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To process your request, we may require additional information to verify your identity and ensure the security of your data.